Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all physical products ordered through AstroMall on the Adrustar platform — including gemstones, rudraksha, yantras, jewellery, and other spiritual goods — and is operated by RATNALAYAM JEWELS PRIVATE LIMITED.

We currently ship to addresses across India. Deliveries to certain remote areas, restricted zones, or PO Box addresses may not be possible. For international shipping inquiries, please contact our support team.

Orders are typically processed within 1–3 business days of payment confirmation, subject to product availability.

Once dispatched, delivery timelines vary based on the destination and courier service:

Shipping charges, if applicable, are calculated at checkout based on the order value, weight, and destination. Any applicable charges are displayed clearly before you confirm payment.

• Orders above the free-shipping threshold (displayed at checkout) qualify for complimentary delivery.
• Expedited or premium delivery options, where available, attract additional charges disclosed at checkout.
• Return shipping costs for non-defective items may be borne by the buyer.

Once your order is dispatched, you will receive a shipping confirmation with a tracking number via SMS and/or email. You can track your order through:

• The Order Tracking page on the Adrustar website.
• The courier partner's tracking portal using the provided AWB/tracking number.
• The Adrustar mobile app under My Orders.

All products are carefully packed to ensure they reach you in pristine condition. Gemstones, rudraksha, and yantras are handled with care and, where applicable, wrapped in protective material appropriate for their spiritual nature.

• Fragile or high-value items are double-boxed with additional cushioning.
• Certificate of authenticity, puja notes, and care instructions are included where applicable.
• Energised items are sealed after the puja ceremony and should not be opened before the recommended time noted on the packaging.

If a delivery attempt fails because the address is incorrect, the recipient is unavailable, or the package is refused:

• The courier will attempt re-delivery up to two times.
• If delivery is unsuccessful after multiple attempts, the package is returned to our warehouse.
• Re-shipping charges will apply for re-dispatching a returned-to-origin package.
• Refunds for returned-to-origin items are subject to inspection and deduction of logistics costs.

If your package arrives damaged or is confirmed lost in transit:

• Do not accept a visibly damaged package — ask the delivery agent to mark it as damaged at delivery.
• Photograph the package and contents immediately upon receipt.
• Report the issue to our support team within 48 hours of delivery with photographs and your order ID.
• Lost-in-transit claims must be raised within 10 days of the expected delivery date.