Refund Policy

Last Updated: 05 August 2026

This Refund Policy governs refunds, returns, and cancellations for all services and products offered on the Adrustar platform, operated by RATNALAYAM JEWELS PRIVATE LIMITED. We strive to ensure a fair and transparent experience for every user.

By using Adrustar, you acknowledge and agree to the terms of this Refund Policy.

Note: This policy is for informational purposes. We recommend users have it reviewed by a legal professional to ensure compliance with applicable Indian consumer protection laws. The business should review this policy periodically.

1. Consultation Services

Consultations on the Adrustar platform — chat, voice, and video — are delivered in real time by certified astrologers. Because the astrologer's time and expertise are consumed at the point of delivery, successfully completed consultations are generally non-refundable.

Eligible for Refund

The session could not begin or was interrupted due to a verified technical fault on Adrustar's infrastructure.
The assigned astrologer became unavailable and no suitable alternative was offered within a reasonable time.
A wallet deduction occurred but no session was initiated.

Not Eligible for Refund

Consultations that were delivered in full, even if the user was dissatisfied with the guidance.
Sessions interrupted due to the user's own connectivity or device issues.
Partially completed sessions where the user chose to end the call early.

All refund requests for consultation services must be raised within 24 hours of the session end time. Requests submitted after this window may not be accepted.

2. Wallet Recharges

Wallet balance recharged on Adrustar is a prepaid credit that can be used for consultations, report purchases, and eligible product orders on the platform.

Wallet recharges are generally non-refundable once credited to your account.
Unused wallet balance remains available for future eligible transactions.
Where a refund is expressly required by applicable law, it will be processed accordingly.

3. Failed & Duplicate Transactions

If your payment was debited but the wallet was not credited, or if the same amount was charged more than once:

The amount will be reversed or refunded to your original payment method.
Standard banking timelines apply (typically 5–10 business days for cards, 1–3 days for UPI).
Please share the transaction ID or bank reference number when raising a request.

4. AstroMall Product Orders

Physical products ordered through AstroMall (gemstones, rudraksha, yantras, jewellery, and other spiritual goods) are subject to the following conditions:

Eligible for Return & Refund

Items delivered in a damaged or defective condition.
Incorrect item shipped (different product or variant than ordered).
Return request raised within 7 days of delivery with unboxing video/photographs as evidence.

Not Eligible for Return or Refund

Energised, consecrated, or puja-performed items — these are non-returnable for hygiene and spiritual reasons.
Customised or made-to-order products (e.g. engraved rings, personalised yantras).
Items returned without original packaging or showing signs of use.
Damage caused after delivery due to user handling.

Refunds for eligible product returns are processed after the returned item is received and inspected. Approved refunds are credited to the original payment method or your Adrustar wallet, as per your preference.

5. Digital Reports & AI Services

Digital products such as Kundli reports, PDF analyses, and AI Astrologer sessions are delivered instantly upon payment.

Once a digital report is generated and delivered, it is non-refundable.
If a report was not delivered due to a system error, a re-delivery will be attempted before any refund is considered.
AI Astrologer sessions are charged per exchange; mid-session wallet deductions that did not trigger a response are eligible for review.

6. VIP Appointment Cancellations

VIP and scheduled appointments with senior astrologers follow a separate cancellation window communicated at the time of booking.

Cancellations made within the permitted window: full refund to wallet.
Cancellations made after the window or no-shows: no refund.
Appointments cancelled by the astrologer: full refund to wallet or rescheduling option.

7. Refund Process & Timelines

To raise a refund request, contact our support team with your registered mobile number, order/session ID, and a description of the issue.

Processing Times (after approval)

Adrustar Wallet credit: within 24 hours.
UPI / Net Banking reversal: 1–3 business days.
Credit / Debit Card reversal: 5–10 business days (may vary by issuing bank).

Adrustar reserves the right to request additional information before processing any refund. Fraudulent refund claims may result in account suspension.

8. Contact Us

For refund requests, order issues, or clarifications:

ADRUSTAR Support

support@adrustar.com +91 93999 93389

By accessing or using Adrustar, you acknowledge that you have read and agreed to this Refund Policy.